Szczegóły ogłoszenia

Shell Business Operations

Customer Service Professional with Hungarian


Stellenbeschreibung: Be the first point of contact for Customers Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards Provide assistance to customers in self-service mediums and assist customer to complete transactions Record and follow up all customer contacts in customer facing systems Liasing between customers and different departments in coordination of customer service process Proactively communicating to customers order and delivery status  and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order Supporting in the resolution of delivery queries Participation in trainings and responsibility for smooth takeover of given tasks

Employment Location City Kraków, Polska

Wymagania: Very good Hungarian (C1/C2) and good English (B2) excellent communication skills strong customer focus ability to deal with multiple tasks and work in a dynamic environment ability to cooperate efficiently in a team good working knowledge of MS Office tools and Outlook experience in using one of major ERP systems (e.g. SUN) will be an advantage

Wymagany język angielski, na poziomie: płynny biegły

Wymagany język , na poziomie:

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