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Service Desk Agent with Dutch

JO-1610-341294



Stellenbeschreibung: Purpose of Role: To provide a single point of contact for users in Dutch,Dealing with the management of both routine and non- routine incidents, problems and requests,Provision of 1st line support for incidents. Responsibilities: • Receive, log, classify and prioritise incident and calls. • Perform 1st line diagnosis and resolution, if possible. • Route incident and calls to appropriate resolver groups and progress to closure with users. • Route calls to the Asset Agents where asset details are required to be updated. • Escalate incident calls as necessary and according to procedure. • Record accurate details of calls (user, asset, resolution, user satisfaction information) We offer: • Guarantee personal development (training, workshops) • Challenging work environment • Highly motivated team and international corporate culture • Full-time job • Competitive salary • Benefit package: private medical care, sport cards, lunch vouchers, site events.

Employment Location City cała Polska, Polska



Wymagany język angielski, na poziomie: płynny biegły

Wymagany język wszystkie języki, na poziomie: płynny biegły




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